We would love to hear from you! If have any questions about a product, order, or general inquiry, please contact our customer service team. 

Please note that we are a very small team and are not available 24/7 to respond. Our team will respond to any calls, texts, and emails as quickly as possible during regular business hours. 

Telephone: +1-619-909-6763
Email: info@shop-ayi.com

Returns

Thanks for your support! We hope you are happy with your product. If you are not satisfied with your purchase we accept returns for store credit or exchange only that are in unworn, unused and unwashed condition, with all original tags intact, within 14 days of delivery. 

Unfortunately as a small business we cannot offer free return shipping at this time.

How to Initiate a Return

To request a return simply reply to your order confirmation email or email us at info@shop-ayi.com to request a return authorization and we will respond with additional instructions.

Please read below for exclusions to our return policy and the next steps to initiate a return.

Please read below for exclusions to our return policy.

Return Exclusions

The following products are NOT eligible for returns or exchanges:

Items that are marked down or purchased using promotional offers

Undergarments

Sunglasses or Eyewear

Hair Products 

Socks

Swimwear

Apothecary (fragrance, candles, etc.)

Beauty (hair, nail, skincare products, etc.)

Books and magazines

Pipes

Food or beverage items

Shoe returns will not be accepted if the shoe box has been used as the shipping box, or if there are any signs of wear on the sole or shoe.

Exchanges

Please email us at info@shop-ayi.com to arrange for an exchange. Customers are responsible for shipping both ways. All exchanges are final and cannot be further exchanged again. To guarantee the exchange, we recommend completing a new purchase first then initiating a return on your original item. Unfortunately shipping costs are non-refundable.